Shopping at Marshalls can be a great experience, with incredible deals on brand-name clothing, accessories, home décor, and more. However, sometimes a purchase may not work out, and you may need to return an item. Whether it’s the wrong size, a defective product, or just something that didn’t meet your expectations, understanding Marshalls’ return policy is essential. In this guide, we’ll cover everything you need to know about Marshalls’ return policy in 2025, including time limits, refund methods, receipt requirements, and more.
How Long Do You Have to Return an Item?
Marshalls provides a 30-day return window for most items. This means that you must return the item within 30 days from the purchase date to receive a refund in the original form of payment. If you miss this window, don’t worry—Marshalls may still accept your return, but you will likely receive store credit instead of a refund to your original payment method.
If you purchased an item during the holiday season, special return policies may apply. Marshalls usually extends its return period for purchases made in November and December, allowing customers to return items well into January. It’s always a good idea to check with your local store or online return policy updates for any seasonal changes.
Do You Need a Receipt to Make a Return?
Having a receipt makes the return process much smoother. If you have your original receipt, Marshalls will issue a refund to the same payment method used for the purchase. However, if you do not have a receipt, Marshalls will still allow a return, but you will receive store credit instead of a refund. The store credit will be issued at the lowest selling price of the item in the past 30 days, which means you might not get back the exact amount you originally paid.
To avoid losing receipts, consider keeping digital copies or using a rewards account, if available, which might store your purchase history electronically.
What Items Are Not Eligible for Return?
While Marshalls has a flexible return policy, some items are non-returnable or have restrictions. The following items are typically not eligible for return:
- Final Sale or Clearance Items – Some items marked as “Final Sale” cannot be returned or exchanged.
- Gift Cards – Once purchased, gift cards cannot be refunded or exchanged for cash.
- Worn or Used Items – Items that show visible signs of wear, damage, or excessive use may not be accepted for return.
- Certain Beauty and Hygiene Products – Opened cosmetics, perfumes, and personal care items may be ineligible for return due to hygiene concerns.
If you’re unsure whether an item is returnable, it’s best to check the receipt or ask a store associate before making a purchase.
Can You Return Online Purchases to a Marshalls Store?
Yes, Marshalls allows you to return most online purchases in-store or by mail. If you prefer to return an item at a physical Marshalls store, bring the item along with the packing slip or confirmation email. The store will process the return according to their standard return policy.
If you choose to return the item by mail, you will need to follow the instructions provided in your order confirmation. Keep in mind that return shipping fees may apply unless the return is due to an error on Marshalls’ part, such as receiving the wrong item or a defective product.
What Happens If You Paid with a Gift Card?
If you made a purchase using a Marshalls gift card, any refund for a returned item will be credited back to a new gift card. This means you will not receive cash or a refund to your credit/debit card if the original payment was made with a gift card.
If you used both a gift card and a credit card for the purchase, the portion paid with the gift card will be refunded as a gift card, while the credit card portion will be refunded to the same card.
Returning Defective or Damaged Items
If you received a damaged or defective item, you can return it to any Marshalls store or online for a refund or exchange. In most cases, if the item is clearly defective and you have proof of purchase, you will receive a full refund to your original payment method. If you notice a defect after using the product, you should return it as soon as possible and explain the issue to a store associate.
In the case of online orders, you may need to contact Marshalls customer service before shipping back the defective item. They may offer a prepaid return label in situations where Marshalls is at fault.
Can You Exchange an Item Instead of Returning It?
Yes! While Marshalls primarily operates on a return and repurchase policy, meaning you’ll need to return an item and then buy a replacement separately, some stores may allow direct exchanges depending on stock availability. If you find a different size or color of the same product, ask a store associate if they can process it as an exchange rather than a return.
Keep in mind that exchanges are only possible for in-store purchases, as online exchanges are typically handled by returning the original item and placing a new order.
What If You Paid with PayPal?
For purchases made using PayPal, the refund process works a little differently. If you return the item in-store, you will usually receive a Marshalls gift card instead of a refund to your PayPal account. However, if you return the item by mail, the refund should go directly back to your PayPal account.
If you frequently shop with PayPal, consider this before making a return, as you may end up with store credit instead of getting your money back.
FAQs About Marshalls’ Return Policy
Q1: Can I return an item after 30 days?
Yes, but you will only receive store credit instead of a refund to your original payment method.
Q2: Do I need the original tags attached?
It helps, but Marshalls may still accept returns as long as the item is in good condition and you have proof of purchase.
Q3: Can I return worn shoes?
No, shoes that have been worn outside or show visible signs of use may not be accepted for return.
Q4: How long does it take to process a refund?
If returning in-store, refunds are usually processed immediately. If returning by mail, it may take 7–14 business days for the refund to appear in your account.
Q5: Can I return items bought at Marshalls to TJ Maxx or HomeGoods?
No, Marshalls operates separately from TJ Maxx and HomeGoods, so items must be returned to a Marshalls store.
Conclusion
Marshalls’ return policy in 2025 remains customer-friendly, allowing you to return most items within 30 days for a refund or store credit. While having a receipt makes the process easier, you can still return items without one, though you may receive store credit instead of a full refund. Special rules apply for certain products, like final sale items and gift cards, so always check before making a purchase.
Whether you’re returning in-store or by mail, understanding the policy can help ensure a smooth experience. If you have any doubts, visit your nearest Marshalls store or contact their customer service for further assistance.
